SHIPPING POLICY

Last updated: 23 Sept 2026

At Zentrarest, we are committed to delivering your order reliably, safely, and with full transparency. This Shipping Policy explains where we ship, order processing times, delivery times, shipping costs, tracking, and how delivery issues are handled.

1. Shipping Locations

This shipping policy applies to orders shipped within Australia.

We currently offer tracked shipping across Australia.

Certain remote or regional locations may have different delivery timeframes depending on courier availability.

2. Order Processing

Orders are processed within 1 - 3 days after payment confirmation.

Orders placed before 5:00 PM AEST are usually processed the same or next business day. Orders placed after this time are processed on the next business day.

Orders are processed and dispatched Monday to Friday, excluding Australian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a link to track your delivery.

We may use trusted third-party fulfilment and logistics partners to process and dispatch orders.

3. Shipping Costs

We currently offer free tracked shipping across Australia.

There is no minimum order value required.

Any applicable shipping fees or additional delivery charges will be clearly displayed before you complete your purchase.

Where a delivery charge applies, the amount payable will be clearly shown at checkout.

4. Delivery Times

Estimated delivery times are as follows:

• Processing time: 1 - 3 days
• Shipping (transit) time: 3–7 business days
• Estimated total delivery time: 4–10 business days

Delivery times are estimates and may vary depending on the delivery address, courier operations, regional factors, public holidays, and other circumstances affecting the delivery network.

Where we become aware of a significant delay affecting your order, we will provide relevant information and assistance where reasonably possible.

If your order cannot be supplied within the promised timeframe or within a reasonable time, your rights under the Australian Consumer Law may apply.

5. Carrier Services

Deliveries are handled by Aus Post or another trusted delivery provider selected by our fulfilment and logistics partners.

All shipments include tracking from dispatch to delivery, where tracking is available for the selected delivery service.

The specific carrier used may vary depending on your delivery location and fulfilment arrangements.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

You can track your order using the tracking information provided in your shipping confirmation email or through our [INSERT TRACK ORDER PAGE URL] page.

Please allow up to 24 hours after dispatch for tracking information to become available or update.

If your tracking information has not updated after this period, please contact us at info@zentrarest.com.

7. Delays, Delivery Issues and Incorrect Addresses

We work with our fulfilment and logistics partners to ensure orders are delivered as efficiently as possible. However, occasional delays may occur due to courier operations, high-demand periods, weather, regional delivery conditions, or other circumstances affecting the delivery network.

Please ensure your shipping address is entered correctly and completely at checkout.

An incorrect or incomplete shipping address may cause delays or prevent successful delivery. If you realise that your shipping information is incorrect, please contact us as soon as possible at info@zentrarest.com.

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team so that we can investigate the status of your order and assist you.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law, including applicable consumer guarantees.

8. Missing or Lost Packages

If your order has not arrived within 10 business days after the estimated delivery window, please contact us at:

Email: info@zentrarest.com

Please include your order number and, where available, your tracking number.

We will investigate the delivery status with the relevant delivery provider or fulfilment partner and work with you to resolve the issue.

Where a package is confirmed as lost or where the circumstances otherwise give rise to a remedy under Australian Consumer Law, we will provide the applicable remedy, which may include a replacement or refund depending on the circumstances.

9. Third-Party Fulfilment

We may use third-party fulfilment partners to process and dispatch orders.

Where applicable, products may be dispatched from our China or US warehouse.

Estimated delivery times and applicable shipping information will be communicated to customers before purchase where relevant.

We aim to provide accurate information about product availability and expected delivery timing.

10. Contact Information

Business Name: ZENTRAREST T/A Zentrarest
ABN: 22 353 038 861
Business Address: 1/457-459 Elizabeth Street, Surry Hills, NSW 2010
Email: info@zentrarest.com
Phone: 404256829
Opening Hours: Monday to Friday, 09:00-17:00 (AEST)
Typical Response Time: 24-48 hours

For questions about an order, please include your order number so that we can assist you as quickly as possible.

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